Does anyone know how i can cont ticketmaster ??

RatDog.Org Message Board
Post Reply
User avatar
Steve O
RatDog.Org Member
RatDog.Org Member
Posts: 1327
Joined: Sun Mar 06, 2005 7:53 pm
Location: Lakes Region in NH

Does anyone know how i can cont ticketmaster ??

Post by Steve O » Sat Sep 11, 2021 10:49 am

How can I contact a live person at ticketmaster pls ?? Every phone # i call i get a recording they r not accepting calls due to COVID any email i send them I just get an auto reply that tells me to read the FAQ ? My situation does not fall in the FAQ and i need to speak to a live person??? Any ideas??? Steve O

indyjohn32
RatDog.Org Member
RatDog.Org Member
Posts: 385
Joined: Wed Feb 19, 2014 3:30 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by indyjohn32 » Sat Sep 11, 2021 10:59 am

I dont think you can anymore. Sorry, and good luck

User avatar
Steve O
RatDog.Org Member
RatDog.Org Member
Posts: 1327
Joined: Sun Mar 06, 2005 7:53 pm
Location: Lakes Region in NH

Re: Does anyone know how i can cont ticketmaster ??

Post by Steve O » Sat Sep 11, 2021 11:09 am

indyjohn32 wrote:
Sat Sep 11, 2021 10:59 am
I dont think you can anymore. Sorry, and good luck
O.M.G. I think this is so ridiculous. There is a huge problem w/my account and now I cannot get in to w/anyone to get help o get it fixed. ?? I am just so frustrated w/this organization!!

User avatar
bones
RatDog.Org Member
RatDog.Org Member
Posts: 12737
Joined: Tue Feb 05, 2008 8:49 pm
Location: NH

Re: Does anyone know how i can cont ticketmaster ??

Post by bones » Sat Sep 11, 2021 12:34 pm

Customer Service:
(800) 943-4327
TDD
(800) 653-8000
Toll-free
(866) 448-7849
Ticketmaster Emails:
texthelp@livenation.com
Text
customer_support@ticketmaster.com
"gleeful amphetamine drip"

7/2 Warren
7/30 & 31 JGB NH
8/22 JRAD Boston
9/2 Deadco Mansfield
10/3 JGB Boston
11/20 Neighbor Portland
11/27 Neighbor Concord
1/22 Gilmore Project Tupelo
4/24 Robin Trower Tupelo

Intehdarkct110
RatDog.Org Member
RatDog.Org Member
Posts: 1411
Joined: Thu Oct 20, 2011 10:27 pm
Location: San Fransico

Re: Does anyone know how i can cont ticketmaster ??

Post by Intehdarkct110 » Sat Sep 11, 2021 1:19 pm

Its because of shit like this why I dont buy tickets in advance to ANY shows anymore. I find a ticket in the lot or thru people I know and I dont deal directly with TM or Live Nation etc. Sad day and age when simply talking to a human is next to impossible.

thinman
RatDog.Org Member
RatDog.Org Member
Posts: 2514
Joined: Sat Mar 19, 2005 12:57 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by thinman » Sat Sep 11, 2021 3:29 pm

What frustrates me is the insane amount of $$ they collect in “fees” only to reduce or eliminate their customer service department. So much for “convenience fee”. Where’s the convenience?

User avatar
Steve O
RatDog.Org Member
RatDog.Org Member
Posts: 1327
Joined: Sun Mar 06, 2005 7:53 pm
Location: Lakes Region in NH

Re: Does anyone know how i can cont ticketmaster ??

Post by Steve O » Sat Sep 11, 2021 3:29 pm

Bones! Ty so Kindly 4 your info.

I Called all the phone #'s above. The only 1 that at least had a recording which was the 800.653.8000 which states basically due to COVID they no longer answer the phones and it tells you to read the FAQ's on the site and then disconnects you? (Which to me is absurd and is totally frustrating as a consumer). All the other phone #'s either don't answer, ring busy or are phone #'s that r no longer in svc, I did send an email off to both email address so hopefully someone responds and actually can address my concern. If I get an auto reply email again telling me to just read the F.A.Q's on their site I'm going to scream. This is beyond absurd and is totally uncalled for, I will seriously think twice about purchasing tickets in advance from Ticketmaster after this experience.


bones wrote:
Sat Sep 11, 2021 12:34 pm
Customer Service:
(800) 943-4327
TDD
(800) 653-8000
Toll-free
(866) 448-7849
Ticketmaster Emails:
texthelp@livenation.com
Text
customer_support@ticketmaster.com

thinman
RatDog.Org Member
RatDog.Org Member
Posts: 2514
Joined: Sat Mar 19, 2005 12:57 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by thinman » Sat Sep 11, 2021 6:47 pm

It’s absurd. How does Priceline have customer service operators answering phones? How about rental car companies? Airlines?
I know people who work from home answering phones for major companies.

Lhmwrench
RatDog.Org Member
RatDog.Org Member
Posts: 13175
Joined: Sat Feb 19, 2005 2:01 am
Location: Je suis MassHole

Re: Does anyone know how i can cont ticketmaster ??

Post by Lhmwrench » Sat Sep 11, 2021 7:19 pm

Image
"...I don't know
Maybe it was the doses..."

https://www.tengolddollars.com

filbert
RatDog.Org Member
RatDog.Org Member
Posts: 151
Joined: Thu Mar 29, 2007 4:08 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by filbert » Sat Sep 11, 2021 8:53 pm

Believe it or not ticketmaster called me this past Sunday as I was trying to upgrade my tix for blossom. You need to send them an email off the "contact us" button attached to whatever show you are dealing with. You'll get an automated response. Send another nice but urgent email the next day. and then maybe a third the day after. That's what led to my call back by a live person. Just be alert for the 800 phone number that others posted, my phone identified as spam but glad I recognized and answered.

User avatar
Steve O
RatDog.Org Member
RatDog.Org Member
Posts: 1327
Joined: Sun Mar 06, 2005 7:53 pm
Location: Lakes Region in NH

Re: Does anyone know how i can cont ticketmaster ??

Post by Steve O » Sun Sep 12, 2021 7:06 am

Thinman, I couldn't agree more, I seriously wonder where all the insane amount of $$ they collect in fees goes to ?? I can somewhat understand on them cutting back on the amount of phone reps than they used to have, especially sine pretty much the world now communicates for the most by email, chat etc but they still need to have some peeps answer the phone 4 when situations like this arise or if they do want to go with out phone reps I cannot understand how u cannot contact anyone there via chat or why they don't have a dedicated dept to answer email's for situations that fall outside there Frequently asked questions ? There is no convenience @ all when u run into a customer service problem like this, Their FAQ's say if something like this go to the my tickets section and request to contact customer Svc, Well I've done that several times and all it does is send u back an email telling u to read the fAQ's? There is no FAQ for the situation I'm in. I am so frustrated beyond belief about this, I kno I need to calm down but seriously ?
I am really going to think twice about purchasing future tickets from "The Bastard". I think moving forward if I want to see a show i'm just going to go to the event ticketless and take my chances and hope I will find someone in the lot who has extra's. I always see that happening @ any sho pretty much I've ever been to and usually u can barter the price w/those folks.

Steve O from NH
thinman wrote:
Sat Sep 11, 2021 3:29 pm
What frustrates me is the insane amount of $$ they collect in “fees” only to reduce or eliminate their customer service department. So much for “convenience fee”. Where’s the convenience?

User avatar
doooodahman
RatDog.Org Member
RatDog.Org Member
Posts: 12782
Joined: Fri May 25, 2007 8:23 pm
Contact:

Re: Does anyone know how i can cont ticketmaster ??

Post by doooodahman » Sun Sep 12, 2021 9:55 am

Steve O wrote:
Sat Sep 11, 2021 11:09 am
indyjohn32 wrote:
Sat Sep 11, 2021 10:59 am
I dont think you can anymore. Sorry, and good luck
O.M.G. I think this is so ridiculous. There is a huge problem w/my account and now I cannot get in to w/anyone to get help o get it fixed. ?? I am just so frustrated w/this organization!!
Considering they take up so much money for convenience fees they should call you and apologize fir any inconvenience they may have caused.
too much of everything is just enough

User avatar
66slim
RatDog.Org Member
RatDog.Org Member
Posts: 374
Joined: Tue Feb 21, 2012 12:42 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by 66slim » Sun Sep 12, 2021 11:01 am

I have called direct line and sent at least two maybe three e mails over a week ago regarding my app won’t work and can’t connect thru safari. Only get automated responses they will address when they can. Bullshit customer service.

User avatar
richblueyes
RatDog.Org Member
RatDog.Org Member
Posts: 5087
Joined: Mon Jun 06, 2005 6:32 pm
Location: somewhere just east of that bright star there ^

Re: Does anyone know how i can cont ticketmaster ??

Post by richblueyes » Sun Sep 12, 2021 2:27 pm

Feel you Steve O. Wish I had a # for You. Best I can do is Hope this gets settled soon without dragging you through the wringer. Takes it's toll on the nerves and stomps on Your Heart. First hope You get your issue taken care of. Then I guess we put some form of complaint petition together. Send it to the Artists using their services. Let em know enoughs, enough. You care for your fans? Time to step up and tell TM to provide cust service or you'll drop em. Sucks Big Time when a party gets so big no one can go any other direction. Think it's called monopoly and they've played this game with em before..... :rant


:faint
Inspiration move me brightly / Light my heart with sense and color /
Hold away despair / More than this I will not ask / Faced with mysteries dark and vast.............

Hill Billy
RatDog.Org Member
RatDog.Org Member
Posts: 1008
Joined: Sun Dec 30, 2007 7:33 pm
Location: Club Willapa

Re: Does anyone know how i can cont ticketmaster ??

Post by Hill Billy » Mon Sep 13, 2021 11:30 pm

I was in a Walmart with zero live checkers.
Couch Tour Connoisseur

analog
RatDog.Org Member
RatDog.Org Member
Posts: 451
Joined: Fri Jul 04, 2008 10:19 am

Re: Does anyone know how i can cont ticketmaster ??

Post by analog » Tue Sep 14, 2021 12:28 pm

66slim wrote:
Sun Sep 12, 2021 11:01 am
I have called direct line and sent at least two maybe three e mails over a week ago regarding my app won’t work and can’t connect thru safari. Only get automated responses they will address when they can. Bullshit customer service.
Have you tried a different browser like Chrome or Edge?

User avatar
66slim
RatDog.Org Member
RatDog.Org Member
Posts: 374
Joined: Tue Feb 21, 2012 12:42 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by 66slim » Wed Sep 15, 2021 10:40 am

Yes same issues with chrome. The app says it thinks I am a bot. The browsers say error 418 not authorized. I can get to my tickets on laptop or thru live nation app on phone.

User avatar
Steve O
RatDog.Org Member
RatDog.Org Member
Posts: 1327
Joined: Sun Mar 06, 2005 7:53 pm
Location: Lakes Region in NH

Re: Does anyone know how i can cont ticketmaster ??

Post by Steve O » Wed Sep 15, 2021 6:37 pm

I filed a complaint with the Better Business Bureau yesterday, they said give it a couple of daze and someone from the BBB will contact me about it, I seriously believe this is a scam they r running to see how many ppl that r due refunds just simply forget about it and then both Ticketbastard and LiveNation keep the $$, they seriously should be ashamed of themselves.

User avatar
bones
RatDog.Org Member
RatDog.Org Member
Posts: 12737
Joined: Tue Feb 05, 2008 8:49 pm
Location: NH

Re: Does anyone know how i can cont ticketmaster ??

Post by bones » Fri Sep 17, 2021 7:29 pm

Zimmy jr said hr got his refund from that jrad show deposited this week..

So there's that :?
"gleeful amphetamine drip"

7/2 Warren
7/30 & 31 JGB NH
8/22 JRAD Boston
9/2 Deadco Mansfield
10/3 JGB Boston
11/20 Neighbor Portland
11/27 Neighbor Concord
1/22 Gilmore Project Tupelo
4/24 Robin Trower Tupelo

User avatar
pmcall1
RatDog.Org Member
RatDog.Org Member
Posts: 499
Joined: Thu Dec 10, 2009 12:35 pm

Re: Does anyone know how i can cont ticketmaster ??

Post by pmcall1 » Fri Sep 17, 2021 7:36 pm

Hill Billy wrote:
Mon Sep 13, 2021 11:30 pm
I was in a Walmart with zero live checkers.
Werewolves of London again. Wahoooooo.
Remember it's Life then liberty and the pursuit of happiness.

Post Reply